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Frequently Asked Questions

faqblocks2.pngHow does Penn Tool Co. ship orders?

Answer
UPS on orders under 150 lbs
Anything over that weight we need to use truck freight.

How is the shipping rate determined.

Answer
We determine shipping by the weight of your order and the distance it is shipping.
These charges should be calculated automatically online and clearly shown before order is complete.

Where do orders ship from?

Answer
Most orders can ship out of New Jersey. However, we have various warehouses throughout the United States we ship from also.

Does Penn Tool Co. ship Internationally?

Answer
Yes, we ship all over the world. Please inquire by phone or email for freight charge prior to ordering.
Or you can place the order online and we will email back the freight charge. We will not proceed on International Orders until you approve shipping charges.

Can orders be picked up at our Maplewood New Jersey location?

Answer
Anything we have in stock in New Jersey can be arranged for your pick up . Please inquire prior to visiting to make a pick up order.

Do you charge tax on orders?

Answer
We do not charge sales tax on orders shipping outside of New Jersey.
Orders shipped within The State of New Jersey are charged state sales tax.
If you are located within The State of New Jersey and are tax exempt, please contact us prior to ordering

Does anyone speak Spanish at Penn Tool?

Answer
Yes we have people at Penn Tool Co. who speak Spanish.
Se habla Español

Do you accept Purchase Orders?

Answer
For qualified companies we accept Purchase Orders and you can pay for your order in 30 days.
Simply contact us with your credit references and we can usually open your account very quickly.

What other forms of payment do you accept?

Answer
We accept Visa, MC, AMEX, Discover, PayPal, and Bank Wire Transfers.

Can you order tools not listed on your website?

Answer
Absolutely. If you see one of our manufacturers and we do not list all their product line, we are happy to quote you any part# at the lowest possible price!

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