If for any reason our products do not meet your expectations, return them. Complete refund or credit will be issued for unused and unmarked items returned within 10 days of receipt. Defective items will be either replaced or repaired. Special ordered non-stock items may be subject to a restocking fee. Please contact firstname.lastname@example.org for Return Authorization.
What do I do if I receive an order damaged?
Please take extra care to make sure the box or pallet (truck shipments) is delivered in good condition before you sign for it. Penn Tool Co can't accept responsibility for damaged items you sign for in good condition. If you find that after you sign for package there is concealed damage please contact email@example.com for instructions.